Returns & Refunds

We want you to love your HAGARS bag. If it isn't right for you, you can return it within 30 days of delivery.

Eligibility

• Returns must be requested within 30 days of the delivery date.
• Items must be unused, unworn and in their original condition, with all tags, packaging and any dust bag included.
• Items marked as final sale, gift cards and personalized items cannot be returned.

How to start a return

Contact us through our contact page with your order number and the item you would like to return. We will reply with return instructions and the return address. Returns sent without first contacting us cannot be accepted.

Return shipping

Unless your item arrived damaged or defective, return shipping costs are the responsibility of the customer and original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Damaged or defective items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will make it right with a replacement or a full refund, including shipping costs.

Exchanges

The fastest way to get a different color or style is to return the item you have and place a new order for the one you want.

Refunds

Once your return is received and inspected, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the refund.

Questions

For any questions about returns or refunds, please reach us through our contact page.